mwr.hesk.comFort Meade FMWR Help Desk

tagFort Meade, MD DFMWR WebsiteSearch help: Loading knowledgebase suggestions... Computer Names In order to expedite work order tickets the Automation team is requesting that all work orders tickets be submitted with the Computer/Machine name attached. Your computer name be found by: 1. Right clicking the Windows icon on the task bar (looks like 4 square panes) 2. Select "System" on the populated menu 3. Scroll down to "Device name", note it and place it in ticket Trouble Ticket Details In order to provide better technical customer service, the Automation team is requesting that all work orders tickets contain as much detail as possible in regards to the technical issue. DO: - Provide your computer name. - Give full error messages. - List automation equipment that has issue. - Possible actions that may have caused issue. - Submit one ticket per technical issue. DO NOT: - List one-word/minimal details e.g Computer is broke, - Submit multiple tickets for the same issue. - Write unprofessional, subjective and demeaning requests. Submit a ticket Submit a new issue to a department View existing ticket View tickets you submitted in the past Knowledgebase » Top Knowledgebase articles: Views Automatic Repair Screen - Blue Screen 52 How To Submit A Help Desk Ticket to NSSD 113 How to change PDF files in Windows 10 110 » Latest Knowledgebase articles: Date added I Got a New CAC Card 2020-02-04 3:03pm How to Add a Shared\Org inbox 2019-08-02 1:28pm Find Computer Name (HOSTNAME) 2019-03-06 10:06am » View entire Knowledgebase Go to Administration Panel Powered by Help Desk Software HESK , brought to you by...